Warranty & Repair Policies

 

View Into The Blue® products and systems are designed to function for long durations in aquatic environments. We offer a limited warranty on most products, components and services, as detailed below, if, and only if, products and systems are installed following our specifications. We recommend that our clients explore options for insuring their products and systems against occurrences that fall outside of the scope of our warranties.

To lower our ecological footprint, we strive to make repairable and upgradeable products whenever possible. However, to maintain the limited warranty on your products, repairs and upgrades must be completed by or in coordination with View Into The Blue®.

View Into The Blue® stands behind the quality of all of its products and services. Please contact us by phone at +1.720.352.8507, at info@viewintotheblue.com, or using the contact form if you need assistance or have any questions regarding your View Into The Blue® product or service.

Warranty Policies

 
 

GENERAL EXCLUSIONS
No warranty of any kind will be offered if any part of a View Into The Blue® system or product is serviced or altered by an unauthorized person without prior written approval from View Into The Blue®, with the exception of user-serviceable wiper units, if serviced and/or replaced according to View Into The Blue® user guidelines.

VIEW INTO THE BLUE® LIMITED WARRANTY COVERAGE
A View Into The Blue® limited warranty applies only to the following components and only for the specified duration:

    One year from date of purchase:
    • Network Cameras
    • Vision system submersible housing and glass viewports & domes
    • Internal system parts
    • Illuminator housings
    • Electronics
    • External mounting and hardware/ties
    • Network and powering systems
    • Cabling and bulkheads/wet-mate connectors
    • Solar panels
    • Installation or maintenance completed by VITB authorized/approved field technicians
    Duration per manufacturer's warranty:
    • Buoys

LIMITED WARRANTY LIMITATIONS
View Into The Blue® limited warranties DO NOT cover:
  • Damage resulting from modification or alteration to hardware or software.
  • Tampering with any components of the VITB system.
  • Unsuitable operating environment beyond product specifications.
  • Improper or deferred maintenance or negligence.
  • Damage caused by an accident, power surge, natural disaster or force majeure such as fire, wind, earthquake, lightning, hurricanes, storms, vandalism, computer viruses or other computer malfunctions unrelated to View Into The Blue® products or services.
  • Products of which product/serial number identification labels have been removed or altered.
  • Any submersible housing that has been opened (except for initial vacuum seal process before initial deployment, for applicable products) without prior authorization in writing from View Into The Blue®.
  • Loss of data–you must regularly back up the data stored on your product to a separate storage product.
  • Normal, expected wear and tear on exposed surfaces and mechanical parts.
  • Corrosion of wet-mate connectors following improper mating, i.e., without correct application of specified mating grease prior to each mating.
  • Corrosion of exposed metals if systems or components are improperly mounted, or not isolated or galvanically protected per View Into The Blue® specifications.
  • Installation, disassembly or maintenance while a system or component is energized.

PERFORMANCE GUARANTEE
There is no guarantee of uninterrupted or error-free operation, live-streaming connectivity, network integrity or internet service provision (ISP). There is no guarantee of imaging quality or experience, which may be impacted by natural water conditions or natural lighting conditions for which VITB systems cannot adjust.

View Into The Blue® does not provide any other guaranties or warranties of any kind, including, but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose. Some jurisdictions do not allow the limitation of implied warranties, so this limitation may not apply to you.

View Into The Blue® is not responsible for returning to you any received product not covered by this limited warranty.

 
 
 

Repair Policies

AUTHORIZED SERVICE PROVIDERS
We strongly recommend that all regular service and repairs and modifications to our systems be performed or overseen by View Into The Blue®-authorized technicians.

Repair, service or alteration of View Into The Blue® products, components or systems performed by non-authorized providers will void the warranty.

We’re eager to help you get your product or system back in service as soon as possible. Please contact us to arrange for an evaluation. Please do not send products to View Into The Blue® without first receiving a return authorization.

REPAIRABILITY AND SERVICEABILITY
To provide the best value to our customers and to limit our ecological footprint, we aim to design our systems and components so that they can be repaired, refurbished, upgraded or expanded over the duration of their normal expected lifetimes. With only scheduled maintenance and occasional component replacement or upgrades, many of our aquatic observatory systems have performed admirably in the field for over a decade.

REPAIRABILITY AND SERVICEABILITY SCHEDULE
We follow the following repair and support policies for systems and components that fall outside of our standard limited warranty coverages and durations:

  • Full Service Period - 0 to 3 years from the date of purchase.
    • It is expected that all systems and components can be replaced, refurbished, repaired, remanufactured or upgraded/expanded during this period.
    • Limitations in the availability of components, materials and supplies are beyond our control and may limit these efforts, or require substitutions or modifications.

  • Best Effort Service Period - 3 to 5 years from the date of purchase.
    • Changes in technology, standards and tooling may limit our efforts to replace, refurbish, repair, remanufacture and upgrade/expand some systems and components.
    • We will make our best effort, though associated support costs are likely to be higher.

  • Limited Service Period - 5 to 7 years from the date of purchase.
    • Some systems and components may be obsolete and therefore impractical or impossible to replace, refurbish, repair, remanufacture or upgrade/expand.
    • Costs of service and repairs performed during this period are likely to be high.

  • Minimal Service Period - beyond 7 years from the date of purchase.
    • Many systems and components may be obsolete and therefore impossible to replace, refurbish, repair, remanufacture or upgrade/expand.
    • In addition, many systems and components may have reached the end of their expected lifetime.