View Into The Blue® Customer Service Plan

 

Our Client Service Motto

We understand fully that excellent customer service is vital to our company and its growth.  We are committed to setting the highest standards in all aspects of our customer service, to continually educating ourselves about our customer base and the needs of our customers, to evaluating our customer service on a regular basis, and to being responsive to the changing needs of our customers.  We will strive to build and maintain strong and lasting relationships with each and every customer we have.

Our Clients

Our customers are both the individuals and businesses we deal with directly and the distributors and partners we bring into our company.  Both of these customer bases are important and require professional, responsive contact from us.  Understanding what our customers need and how we may best serve those needs is a high priority for us and is key to our company maintaining its integrity and professionalism.

Our Client’s Needs

Every one of our customers desires knowledgeable, professional, and experienced service.  They expect us to understand all aspects of the products and services we offer and to convey this information to them in an easily comprehendible and professional manner.  Our customers expect us to guide them in their decision-making, acting in their best interest, and providing quality products and services at reasonable prices.  Our distributors and partners expect us to provide them with all the education, marketing materials, tools, and support required to allow them to sell our products.  They expect open and frequent communications to make sure they are fully aware of any changes to our products and services, marketing materials or any other information that will serve them in promoting and selling our products and services.

Our Competitive Advantage

We offer products that are innovative and take underwater webcam systems to the next level by providing a solution to the problem of keeping the camera housings clean and free of microbial growth.  We offer “plug and play” product lines, simplifying the process for our customers and making our technology available to a wider customer base.  We have a talented, motivated, knowledgeable, and experienced group of personnel ready to serve our customers however possible.